Text Summary of the Infographics
Video consulting with your NHS - a quick guide for patients
Why choose it?
- You can still have NHS appointments if you are social distancing or isolating.
- We can see how you are
- It can save you stress, time and money
- Calls are safe and secure
What you need
- A charged up computer, tablet or smartphone with a built in camera and microphone
- A quiet, well-lit place where you won't be disturbed
- A good internet connection
Setting up
- We will send your appointment time and information you'll need to access your appointment via e-mail, text message or letter
- We may send you a text message reminder
- Make sure you're familiar with the software before the appointment
- Make a list of questions or issues before the call to help you get the most from your consultation
Starting the video call
- Start the video call software a few minutes before your appointment, you may have been given a link to click on
- You may be asked to confirm your date of birth and a phone number so we can call you if you get cut off
- Your doctor or nurse will join you or call you when they are ready
- Say hello or wave to your doctor or nurse
The consultation
- Look at your doctor or nurse's face on screen whilst you're talking, there is no need to look directly at your camera
- If all goes well, the call will feel like a face to face appointment
- If you want to show us something, like where it hurts, you can try to use the screen camera
- If something goes wrong and you get disconnected, we'll phone you instead
Ending the video call
- Ask us any questions you like before you go
- We'll arrange your next video appointment, prescription or a face to face visit
- We'll say goodbye before we go
- You can leave your feedback to help us make future consultations better
