Date published: 19 February 2025
You might not always see a GP, but that’s because highly trained professionals like nurse practitioners, paramedics, pharmacists, physician associates, etc.... are now part of teams, helping ensure you get the right care, from the right person, at the right time.
And please remember receptionists / care navigators are doing their job by following relevant patient pathways from doctors as part of triage processes. Surgeries across #cumbria continue to report more and more issues of aggressive behaviour from patients towards their front facing staff which is unacceptable.
GP receptionists are the heart of the practice, working hard to help everyone—but abuse is driving them away. Please be kind to help staff retention, or soon there won’t be anyone left to help. We know this does work both ways, so please use relevant procedures if required.
Please help us help you, remember there is lots going on behind the scenes as well in these busy organisations and it costs nothing to be kind.
Film developed from a concept image by LMC (Local Medical Committees)
